Refund policy

Return & Refund Policy

At Grain Axis, customer satisfaction is our top priority. Please review our policy regarding returns, refunds, and replacements below.

1. Damaged, Defective, or Wrong Items:

- If your item arrives damaged, defective, or with a manufacturing error, we offer a 100% free replacement or a full refund.

- Please contact us at info@grainaxis.com within 30 days of receiving your package.

- To help us process your request quickly, please include your Order Number and a clear photograph showing the defect or damage. You do not need to ship the damaged item back to us.

2. Size Exchanges & Cancellations:

- All items are made and packaged specifically for each order upon purchase. Because of this, we cannot offer returns, refunds, or exchanges for incorrect size selection or a change of mind.

- Please check our sizing chart on the product page carefully before completing your order.

3. Refund Process:

- Once your refund request is approved, it will be credited automatically to your original method of payment (Credit Card, PayPal, etc.) within 3–5 business days.

4. Lost or Stolen Packages:

- If your tracking status shows "Delivered" but you have not received your package, please check with your local mail carrier (USPS/UPS) or neighbors first. If you still need help, reach out to our support team at info@grainaxis.com.

For any questions or assistance, feel free to contact us at

info@grainaxis.com.